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Since 2001, visitors to the Rutgers-Newark campus have been able to go to one central location to get information about buildings, phone numbers, services, special events and other pertinent information about the campus. The Campus Information and Conference Services (CICS) office was created to assist with providing quality customer service to the campus community and to off-campus inquirers and visitors from its information booth in the Paul Robeson Campus Center.
In 2005, CICS was renamed the Office of Campus and Community Relations (OCCR). The name OCCR reflects more accurately the department’s increasing involvement in university-community partnership and outreach activities. OCCR has refined its mission to encompass three primary management units. Campus Information Unit The OCCR Campus Information unit makes comprehensive and accurate information available to the Rutgers-Newark community. Inquirers who contact the Campus Information unit will receive information in a friendly and efficient manner. Working in collaboration with the Conference Services and Community Outreach units, the Campus Information unit also provides transportation (e.g., NJ Transit schedules), childcare, and other community information to Rutgers-Newark faculty, staff, students, and visitors. Service areasCall Center Office of Commuter Services Emergency Response Conference Services Unit The OCCR Conference Services unit guides faculty,staff, and students through the planning and hosting of conferences and special events on campus and in the broader community and to make event management expertise available to community organizations and entities that work in partnership with Rutgers-Newark. In conjunction with the Campus Information and Community Outreach units, OCCR provides welcome and visitor services and campus tours to visitors who are affiliated with conferences or events being held at Rutgers-Newark. Service areasEvent planning and management services Visitor center Specialized tours (campus and community) Community Outreach Unit In keeping with the mission of Rutgers-Newark’s Office of the Provost, the OCCR Community Outreach unit works to strengthen ties between the campus and the Newark community. In conjunction with both the Campus Information and the Conference Services units, the Community Outreach unit maintains data about campus-wide outreach initiatives and programs that enhance information distribution and event planning functions within the department. The unit also leverages relationships with community organizations and entities to plan and manage collaborative outreach and partnership projects such as the America Reads/Counts Program and the College Tutors Partnership Program. Service areasCommunity/VIP Liaison Faculty Tour Outreach Programs Civic Engagement (Data Maintenance)
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